Job Description Summary: The Senior ServiceNow Administrator serves as a platform subject matter expert, leading complex administrative initiatives and mentoring junior administrators. This role focuses on platform optimization, governance, stability, and scalability.
Job Description: Primary Responsibilities- Design and implement scalable administrative and configuration solutions
- Lead platform upgrades, performance tuning, and health initiatives
- Define and enforce configuration standards and guardrails
- Mentor and review work from junior administrators
- Resolve complex platform incidents involving scripts, business rules, and integrations
- Perform forensic troubleshooting of legacy configurations and customizations
- Own CMDB data quality, reconciliation rules, and CI lifecycle management
- Administer Integration Hub, MID Servers, and API-based integrations
- Create and maintain technical documentation, standards, and runbooks
- Identify and reduce technical debt and platform risks
Qualifications- 5+ years of ServiceNow experience
- Advanced ServiceNow scripting and configuration expertise
- Bachelor's degree or equivalent experience
- ServiceNow Certified System Administrator (CSA) (required)
- ITIL 4 Foundation (required)
- At least one ServiceNow CIS certification aligned to platform scope (e.g., CIS-ITSM, CIS-CMDB, CIS-Discovery, CIS-SAM, CIS-VR) (required)
- Deep understanding of ServiceNow data architecture
- Strong knowledge of ITSM and enterprise IT operations
- Strong understanding of CMDB concepts and CSDM alignment
- Proven ability to translate business requirements into technical solutions
- Demonstrated ability to mentor junior administrators and influence standards
This position is an exempt position. The annualized base pay range for this role is expected to be between $100,000-$115,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate's experience and education.
Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit or follow the company on LinkedIn.
EEO Statement: Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate's skillset, and without regard to an employee or candidate's race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.
Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
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For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state's workers' compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers' Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.
