Metric5 is seeking a customer-focused Junior Help Desk Support Specialist to serve as the first line of defense for the IBM TRIRIGA Integrated Workplace Management System (IWMS) at the Internal Revenue Service (IRS). Responsibilities: Operating within a tiered support model, this role is critical to maintaining user productivity for a massive enterprise user base, including 1,700 regular concurrent users and approximately 85,000 general users. The Junior Help Desk Support Specialist will provide