Key ResponsibilitiesEnd User Computing & M365Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices.Support Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint Online.Troubleshoot M365 authentication, sync, licensing, and access issues.Support OS builds, upgrades, patching, and endpoint troubleshooting.Manage Active Directory and Azure AD user/group activities.User Onboarding & OffboardingExecute endtoend user onboarding: AD/Azure AD user creationMailbox, M365 lice