Role: ITSM Functional Consultant Location: Richmond, VA (Onsite) Type: Full-time role with TCS (TATA Consultancy Services) Job Description Must Have Technical/Functional Skills Certified with ITIL v3/v4 best practices and organizational objectives. ITSM processes such as Incident, Problem, Change, Request, Service Catalog, CMDB, Knowledge, Release, and Asset Management. Roles & Responsibilities: 1. ITSM Process Design & Implementation Define, design, and implement ITSM processes such as Inc