Responsibilities Include:
Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies
Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
Troubleshoot complex platform, integration, data, and performance issues
Apply development standards, security controls, automated testing, code review, source control, and release-management practices
Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities
Skill Required / Desired Amount of Experience
ServiceNow development and configuration Required 4 Years
JavaScript and ServiceNow client-side and server-side scripting Required 3 Years
API integration design, security, and troubleshooting Required 2 Years
REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring Required 2 Years
ServiceNow ITSM processes and modules Required 2 Years
Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing Required 2 Years
ServiceNow data models, tables, reference relationships, and CMDB Required 2 Years
User-centered solution design, accessibility, security, and maintainability Required 2 Years
Testing, code review, source control, and release-management practices Required 2 Years
Analytical, troubleshooting, documentation, and communication skills Required 3 Years
Collaboration with technical and non-technical stakeholders Required 3 Years
Employee Center, Service Portal, UI Builder, and configurable workspaces Required 2 Years
ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search Required 2 Years
Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification Required 2 Years
Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine Desired 2 Years
Automated deployment pipelines, Agile delivery, and DevOps practices Desired 2 Years
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