RESPONSIBILITIES: Kforce has a client in Richmond, VA that is seeking a Tier 1 Support Analyst. Responsibilities: * Provide first-level support for end users via phone, email, and ticketing system * Analyze and troubleshoot basic technical issues and escalate as needed * Manage and resolve support tickets efficiently and accurately * Perform desk setups, workstation deployments, and basic hardware support * Communicate clearly with end users and deliver strong customer service REQUIREMENTS: *