RESPONSIBILITIES: Kforce is partnering with a client in Greater Saint Louis, MO that is seeking an IT Helpdesk Manager to lead and oversee the daily operations of their IT support team. This leader will ensure timely, effective resolution of technical issues for associates while driving continuous improvement across support processes. Summary: The IT Helpdesk Manager will guide a team of support professionals, implement best practices and SLAs, monitor performance metrics, and serve as the esca