Job#: 3051952 Job Description: Desktop Support Tier IIJob Title: Desktop Support Tier II
Location: SOUTH San Antonio, TX 78221
Schedule: Monday-Friday Core Hours
Type: Long Term Open-ended Contract
*If interested and qualified, please reach out to the Professional Recruiter, Nicole, at
POSITION SUMMARY: This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to company standards. This individual will have an in-depth knowledge of the client environment with a desired goal of effectively delivering exceptional support to our end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level III role.
RESPONSIBILITIES:- Image PC's and deploy applications using SCCM
- Install, replace and configure hardware, as well as install and configure all standard business and engineering software
- Perform general user and copier location moves for existing setups
- Perform hands-on advanced troubleshooting of Windows 11 OS, user desktops/laptops, printers, mobile devices, and peripheral devices.
- Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
- Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
- Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues
- Documentation of IT processes to be utilized by the Service Desk and technical teams where needed
REQUIREMENTS:- Hands-on experience with imaging, deploying machines and troubleshooting
- Experience with administration and support of PCs utilizing Windows 11 OS and Office 365 products
- Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless
- Professional experience in customer service
- Candidate must be detailed orientated
- Good communication and documentation skills
- Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
- Overtime work may be required
PREFERRED QUALIFICATIONS:- IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate
PHYSICAL DEMANDS:- Ability to lift and carry up to 25 pounds
- Ability to kneel and run cables under desks and other office furniture
WORK ENVIRONMENT:Work will be in a conservative corporate office environment operating and functioning at a fast pace. Working out of cubicles near other various colleagues who are also in cubes.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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