Must Have Technical/Functional Skills 8+ years of experience as a Business Analyst, with at least 34 years in a Lead BA role Strong hands-on experience with: Salesforce Financial Services Cloud (FSC) Salesforce Service Cloud and agent workflows Agentforce (AI-assisted service / agent use cases) Deep understanding of financial services / lending / mortgage business processes Proven experience working in Agile / Scrum environments Strong documentation skills (BRDs, user stories, process ma