Summary of Duties and Responsibilities: Answer incoming calls in a timely manner, preventing calls going to voicemail. Ability to answer questions (or know where to find the answer) regarding aspects of our products, testing process, high level billing cycle, etc. Professional and courteous in all interactions Knows when and how to escalate customer complaints or requests for Corrected Reports. Works closely with Client Services, Patient Services, Sales, Billing, Medical Science Liaisons (MSL s)