Job Title: ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management)
Location: San Diego, CA (Remote)
START DATE : AUG 18th 2026
END DATE : JAN 31 2027
Experience
8+ years of overall IT experience
5+ years of hands-on experience in ServiceNow ITAM implementations
Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management
Experience working in enterprise-scale ServiceNow environments
Key Responsibilities
ITAM Solution Design & Implementation
Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.
Asset & Configuration Management
Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
Define data models, asset classes, lifecycle states, and governance standards.
Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
Drive asset normalization and software entitlement management activities.
Integration & Automation
Integrate ServiceNow with:
SCCM/MECM
Microsoft Intune
Active Directory
Procurement systems (SAP, Oracle, Coupa, etc.)
Cloud platforms (Azure, AWS)
Develop automation using Flow Designer, Integration Hub, Business Rules, and Scripted APIs.
Governance & Compliance
Define ITAM governance framework, policies, and operational procedures.
Monitor software compliance and license utilization.
Support internal and external audits.
Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.
Stakeholder Management
Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
Act as the functional and technical SME for ITAM-related initiatives.
Conduct workshops, training sessions, and knowledge transfer activities.
Required Skills
ServiceNow ITAM (HAM Pro, SAM Pro)
CMDB & CSDM
Discovery & Service Mapping
Asset Lifecycle Management
Software License Management
ServiceNow Flow Designer & Integration Hub
REST/SOAP Integrations
JavaScript & ServiceNow Scripting
ITIL v4 Processes
Reporting & Performance Analytics
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist – Software Asset Management (CIS-SAM)
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – Service Mapping
ITIL V4 Foundation Certification
Key Deliverables
ITAM Strategy & Roadmap
HAM Pro / SAM Pro Implementation
CMDB and Asset Governance
License Compliance Management
Integration Design & Documentation
Executive Dashboards & KPI Reporting
Process Documentation and SOPs
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