ServiceNow ITAM SME

job summary:

ITAM Solution Design & Implementation

Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).

Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.

Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.

Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.

Asset & Configuration Management

Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.

Define data models, asset classes, lifecycle states, and governance standards.

Ensure CMDB and Asset Repository accuracy through reconciliation and automation.

Drive asset normalization and software entitlement management activities.

Integration & Automation

Integrate ServiceNow with:

SCCM/MECM

Microsoft Intune

Active Directory

Procurement systems (SAP, Oracle, Coupa, etc.)

Cloud platforms (Azure, AWS)

Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.

Governance & Compliance

Define ITAM governance framework, policies, and operational procedures.

Monitor software compliance and license utilization.

Support internal and external audits.

Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.

Stakeholder Management

Work with Procurement, Finance, Security, Infrastructure, and Operations teams.

Act as the functional and technical SME for ITAM-related initiatives.

Conduct workshops, training sessions, and knowledge transfer activities.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist - Software Asset Management (CIS-SAM)

Certified Implementation Specialist - Discovery

Certified Implementation Specialist - Service Mapping

ITIL V4 Foundation Certification

location: Telecommute

job type: Contract

salary: $90 - 100 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

ITAM Solution Design & Implementation

• Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
• Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
• Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
• Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.

Asset & Configuration Management

• Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
• Define data models, asset classes, lifecycle states, and governance standards.
• Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
• Drive asset normalization and software entitlement management activities.

Integration & Automation

• Integrate ServiceNow with:
  • SCCM/MECM
  • Microsoft Intune
  • Active Directory
  • Procurement systems (SAP, Oracle, Coupa, etc.)
  • Cloud platforms (Azure, AWS)
• Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.

Governance & Compliance

• Define ITAM governance framework, policies, and operational procedures.
• Monitor software compliance and license utilization.
• Support internal and external audits.
• Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.

Stakeholder Management

• Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
• Act as the functional and technical SME for ITAM-related initiatives.
• Conduct workshops, training sessions, and knowledge transfer activities.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• Certified Implementation Specialist - Discovery
• Certified Implementation Specialist - Service Mapping
• ITIL V4 Foundation Certification

qualifications:

.

skills:

Active Directory,AWS,APIs,Cloud,CMDB,Coupa,Executive Dashboards,Integration Design,JavaScript,Azure,Microsoft Intune,Oracle,SAP,Scripting,Service Mapping,ServiceNow,ServiceNow solutions,SOAP,Software Asset Management,Implement software,Software License,software compliance,SCCM,MECM,Integrations,asset classes,Asset Lifecycle Management,internal and external audits,automation,business requirements,Business Rules,cost optimization,data models,governance,Governance & Compliance,ITSM processes,ITIL V4 Foundation,Certified Implementation Specialist,ITIL,Infrastructure,KPI,KPI Reporting,Finance,license management,License Compliance,maintenance,normalization,Performance Analytics,procurement,Procurement systems,requirement gathering,Security,ServiceNow Certified System Administrator,Stakeholder Management,compliance reporting,inventory,end-to-end implementation,Process Documentation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.



Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.