Job Title: ServiceNow UI Developer
Location: Remote
Location: Remote
Job Summary
- Experienced ServiceNow UI Developer responsible for designing and developing scalable user experiences using ServiceNow UI Builder and modern ServiceNow platform capabilities.
- Drive workspace modernization, platform migrations, custom application development, integrations, and user experience enhancements.
- Collaborate with cross-functional teams to deliver business-driven solutions aligned with ServiceNow best practices.
Key Responsibilities
- Design and develop scalable user experiences using ServiceNow UI Builder.
- Build and configure Workspaces, Pages, Macro Components, Custom Components, and reusable UI patterns.
- Develop and maintain Data Brokers, Client State Parameters, Event Mappings, and Declarative Actions.
- Create responsive and user-friendly interfaces aligned with business requirements and UX standards.
- Collaborate with Product Owners, Business Analysts, Architects, and UX teams to translate requirements into solutions.
- Participate in migration and modernization initiatives from Service Portal and legacy experiences to UI Builder.
- Develop and support integrations using REST APIs, Scripted APIs, and Integration Hub.
- Troubleshoot application issues and provide production support when required.
- Follow ServiceNow development best practices, code reviews, and platform governance standards.
- Contribute to technical design discussions and solution architecture reviews.
Required Skills
- 8+ years of ServiceNow development experience (Full Stack Developer).
- Minimum 3+ years of hands-on experience with UI Builder and Workspace development.
- Strong experience in scripting and technical development.
ServiceNow UI Builder
- UI Builder Page Development
- Macro Components
- Custom Components
- Workspaces and Configurable Workspaces
- Data Brokers and Transform Data Brokers
- Client State Parameters
- Event Mappings
- Declarative Actions
- Component Composition
- UX Framework Concepts
ServiceNow Platform
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- ACLs
- Flow Designer
- Integration Hub
- Service Catalog
- GlideRecord APIs
Front-End Development
- JavaScript
- HTML5
- CSS3 / SCSS
- JSON Configuration
- Web Components
- Lit Framework (plus)
Integrations
- REST APIs
- Scripted REST APIs
- JSON-based Integrations
- Third-party System Integrations
Migration Experience
- Service Portal to UI Builder Migration
- Workspace Modernization
- Data Migration and Transformation
- Legacy UI Consolidation
- Upgrade and Release Support Activities
Preferred Skills
- Experience in CSP, CSM, Impact, Custom Applications, or similar ServiceNow product implementations.
- AI/Now Assist exposure.
- Playbooks and Next Experience framework knowledge.
- Experience with Performance Analytics.
- Exposure to ServiceNow Impact or CSP implementations.
- Experience building reusable UI component libraries.
- Experience in Custom Apps implementations.
Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- CIS-CSM certification is an advantage.
- Experience working in Agile/Scrum environments.
- Exposure to Customer Service Management (CSM), Impact, Customer Success, or related ServiceNow products.
- Strong communication and stakeholder management skills.
- Ability to work independently and drive deliverables.
- Strong analytical and problem-solving capabilities.
- Experience working with global teams and customer-facing engagements.
Mandatory Skills
- ServiceNow ITAM-HAM
- ServiceNow ITAM-SAM
- ServiceNow-CustomApp Development
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
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