Product Manager- Integrated Customer Experience

Position: Product Manager Location: San Jose, CA Duration: 8+ Months contract We are looking for a Product Manager Integrated Customer Experience (ICX) to help define, deliver, and enhance customer and agent experiences across phone, chat, and contact center platforms. This role will focus on CCaaS solutions, with a strong emphasis on Amazon Connect, working closely with Business, IT, Engineering, and Operations teams in a fast-paced, enterprise environment. What You ll Do Act as a customer ad