Description Day-to-day: ServiceDesk handles all L1 calls, this team picks up the escalated tickets. You would be responsible for walk-ups, projects and shared ticketing queue. The Senior Desktop Support Technician serves as a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and other assets to ensure optimal perfor