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Springfield, Massachusetts

•

Yesterday

Job title: Genesys Architect Indicative Skills Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AIenabled CX features such as bots and agent assist. Detailed Job Description: Responsibilities Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and int

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Third Party, Contract

70 - 75

Genesys Architect

East Hartford, Connecticut

•

Yesterday

Role: Genesys Architect Location: Hartford, CT (day one onsite) Contract duration :Long Term Minimum years of experience: 15+ years Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact cent

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Contract, Third Party

Depends on Experience

Genesys Cloud Architect / Lead / Developer

East Hartford, Connecticut

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6d ago

Role: 1 Title: Genesys Cloud Architect Location: Hartford, CT, Springfield, MA or Boston, MA(Day 1 Onsite) Long term opportunity Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center pl

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Third Party, Contract

Depends on Experience

Genesys Cloud Architect / Lead / Developer

East Hartford, Connecticut

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6d ago

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Contract, Third Party

Depends on Experience

Senior Genesys Cloud Solutions Architect

Remote

•

Today

Role Summary This remote role requires a highly experienced Solution Design & Configuration Subject Matter Expert (SME) with Tier IV-level proficiency in designing and configuring Audiocare solutions within Genesys Cloud Contact Center platforms. The candidate will collaborate with stakeholders to implement secure, scalable, and reliable contact center architecture, ensuring optimal platform performance and integration. This position involves leading technical design efforts, configuring core f

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Contract, Third Party

Depends on Experience

Genesys Cloud Developer

Remote

•

17d ago

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

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Contract

50 - 55

Genesys Engineer : Remote Role : W2

Remote

•

6d ago

Title: Genesys Engineer Location: Remote Role Job Type: Contract Role JOB DESCRIPTION: 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperienc

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Contract

Depends on Experience

Senior Business Systems Analyst - Genesys Cloud CX

Remote

•

Today

Job role: Senior Business Systems Analyst Preferred Locations: Akron, OH 44308, Charlotte, NC 28280, Chicago, IL 60606, Columbus, OH 43219, Addison, TX 75001, Farmers Branch, TX 75254 , Detroit, MI 48226, Minnetonka, MN 55305 Remote is fine Duration: 6 months Overview We are seeking a highly skilled Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role is responsible for gathering and documenting business requirements, advisi

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Contract

Depends on Experience

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

•

15d ago

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

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Contract

Genesys Developer

Remote

•

Today

Job DescriptionRoles and ResponsibilitiesDesign, develop, and maintain IVR applications and call routing solutions using Genesys Architect.Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.Integrate Genesys Cloud CX with enterprise applications and CRM systems.Collaborate with business stakeholders, internal teams, OEMs

Full-time

Depends on Experience

Genesys Cloud Architecture

Remote

•

7d ago

Job Title: Genesys Cloud Architecture Location: Remote Soft Skills requirements Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skillsCertification requirements: Google Cloud Platform (Mandatory)ITIL Foundation (Preferred)Skills required Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, conf

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Contract, Third Party

Depends on Experience

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