Overview GovCIO is currently hiring for a Triage Analyst to support our client's contract needs. This position is located in St. Louis, MO and will be a hybrid remote position. Responsibilities Provide technical support: Triage tickets, answer phone calls, and create tickets for customers' issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk. Respond to customer questions and troubleshooting technical issues related to hardware, softw