About this role: We are looking for a Sr. Technical Support Specialist who views IT through the lens of customer service and associate experience. You aren't just fixing laptops; you are responsible for frictionless workplace and productivity for our 12 C-Suite officers and 150 global VIPs. Your goal is to eliminate friction before it reaches the executive's desk. You are a creative problem solver who navigates the complexities of a global enterprise to deliver a seamless, "always-on" experienc