Key Responsibilities End User Support Provide Tier 1-2 technical support for Windows 10/11 desktops and laptopsSupport Microsoft Office 365 applications (Outlook, Teams, OneDrive, Word, Excel, etc.)Troubleshoot hardware issues including desktops, laptops, monitors, peripherals, and mobile devicesPerform hardware/software installations, upgrades, and replacements Identity & Access Management Create, modify, and disable user accounts in Active Directory and Azure ADManage password resets, group