The IT Technician II serves as a Tier 2 (L2) Advanced Technical Support resource for the IT Service Desk. The primary focus of this role is to provide immediate technical support, resolving incidents and services requests that require deeper troubleshooting, elevated permissions, or specialized knowledge beyond Tier 1 capabilities. The mid-level position requires strong diagnostic skills, greater autonomy, and hands-on experience with enterprise IT systems. The IT Technician II also mentors Tier