Position Summary Sams Credit-SDMC experience team deals with the Sams credit card experience as well as Secure Digital Mem Card experience. What you'll do What you'll do: Troubleshoot business and production issues for mobile devices by reviewing and analyzing information (for example, issue, impact, criticality, possible root cause, etc.); then engaging support teams to assist in the resolution of found issues. Upon issue resolution, perform a root cause analysis across multiple mobile devices