Responsibilities WFM Migration & Implementation Lead the end-to-end migration from Genesys WFM to Verint WFM Analyze existing Genesys configurations, workflows, and integrations to define migration strategy Design and execute data migration plans (historical data, forecasts, schedules, employee data) Configure and optimize Verint WFM modules including forecasting, scheduling, adherence, and reporting Develop APIs, scripts, and data transformation processes to support migration Support tes