job summary: Scope of Work/Job Characteristics The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows: Provide Tier 1 software, hardware, and network-related support; Use documented procedures and checklists to assist end users with technical issues; Use a ticket tracking system to log end-user information and a description of the issue; Monitor ticket, phone, email, and othe