Requirements: 3+ years of desktop support experience Experience assisting w/ mainframe issues - mostly implementations Experience in assesing service tickets (ticketing system: Service Now) and escalate appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to "own" the ticket even after escalated. VM Ware experience a plus Job Overview: Troubleshoot and resolve issues that result from employee laptop/desk