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Manager, Engineering (Customer Experience)

Tempe, Arizona

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Today

About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." - Stephens Investment Bank, Analyst Report, September 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2024, we have not only emerged as the fastest growing

Full-time

Customer Experience Manager (OEM Infrastructure)

Remote

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Today

Req ID: 135968 Remote Position: Yes Region: Americas Country: USA Summary As the Customer Experience Manager (CXM), you will be the champion for our customers, ensuring a seamless, high-value experience from initial engagement through deployment and lifecycle support of our server and networking portfolio. You will work closely with sales, engineering, and support teams to map the customer journey, analyze feedback, and drive process improvements that reduce churn and build long-term loyalty

Full-time

Lead Program Manager – Customer Experience Transformation

Remote

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2d ago

Role:Lead Program Manager Customer Experience Transformation Location: US Remote (Prefer EST operating hours) Duration: 3 Months Contract (Potential Extension) Reports To: Sr. Director, Global Customer Experience Immediate Need: Lead Program Manager, Customer Experience Transformation Job Summary: Client is scaling an AI-first operating model focused on improving Customer Satisfaction (CSAT), Gross Revenue Retention (GRR), operational efficiency, and predictive customer engagement. This role wi

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