Field Tech - Help Desk Location: Hyattsville, VA, United States If interested reach out directly to or call/text # Responsibilities Provide outstanding customer support assistance via phone and email in Windows 10/11.Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.Meet SLAs in a high volume work environment at the main CDC campus.Utilize solid MS Office 365 Outlook skills.Provide extensive support