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Job Details

Skills

ITIL
Change Manager
Release Management

Summary

Looking for experienced Change Managers with a strong background in IT Service Management and proven expertise in establishing and driving Change Management practices within the Healthcare industry.

Key Responsibilities

Lead and govern the end-to-end Change Management process in alignment with ITIL best practices.
Drive Greenfield implementation of Change Management processes, governance, workflows, and controls in healthcare environments.
Facilitate and manage Change Advisory Board (CAB) meetings.
Review, assess, and approve change requests based on business impact, risk, and compliance requirements.
Ensure successful planning, execution, and closure of Standard, Normal, and Emergency Changes.
Monitor Change Management KPIs, compliance metrics, and reporting requirements.
Collaborate with business, infrastructure, application, security, and operations teams to minimize service disruption.
Conduct post-implementation reviews and drive continual service improvement initiatives.
Support audit, regulatory, and compliance requirements within healthcare organizations.

Required Skills & Experience

6–8 years of overall IT experience with significant exposure to IT Service Management (ITSM).
Hands-on experience in Change Management within enterprise environments.
Proven experience in Greenfield implementation of Change Management processes in the Healthcare industry.
Strong understanding of:

Change Management
Configuration Management (CMDB)
Major Incident Management (MIM)
Incident Management (IM)
Problem Management

Experience working with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
Strong stakeholder management, governance, communication, and reporting skills.
Ability to work effectively in a fast-paced and highly regulated environment.

Mandatory Certification

✅ ITIL 4 Foundation Certified OR
✅ ITIL V3 Foundation Certified

Added Advantage

Experience or knowledge in:

Release Management
Configuration Management
Incident Management
Problem Management

Experience supporting healthcare IT transformation initiatives.
Exposure to service governance, compliance, and operational excellence programs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90989779
Position Id: 9041957
Posted 6 hours ago

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Venu Gonuguntla

Recruiter @ Smart Folks Inc.

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Change Manager

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