Evolver is seeking an IT Telecommunications Technician with hands-on experience supporting VOIP end users in an enterprise environment. This role focuses on deskside/field support for phone moves/adds/changes, device setup, user assistance with softphone tools, and ticket documentation. Strong customer service and the ability to troubleshoot common telecom issues are essential. This position is performed on-site in Washington, DC (near Smithsonian Metro) during normal operating hours (Monday-Fri