CORE RESPONSIBILITIES Incident Monitoring & Detection Continuously monitor IT systems, infrastructure, and applications to identify performance issues, outages, or anomalies. Respond to and triage alerts from enterprise monitoring tools (e.g., Dynatrace, Nagios), assessing severity, categorization, and business impact. Proactively identify opportunities to improve operational workflows and system monitoring effectiveness. Incident Response & Troubleshooting Respond promptly to Tier 1 customer-