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Washington, District of Columbia

•

4d ago

Roles and Responsibilities Lead and manage Tier I & Tier II Service Desk operations as Single Point of Contact (SPOC) for usersEnsure SLA compliance for incident, request, and service deliveryOversee ticket quality, documentation standards, and ServiceNow usageManage queue prioritization, escalation, and workload distributionProvide VIP/Executive support oversight ensuring high-touch service deliveryImplement knowledge management and shift-left strategiesConduct weekly ticket audits and quality

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Contract

Depends on Experience

Service Desk Technician - Senior with Min5yrs exp (In erson Interview) (HYBRID_Only Local to DMV Area)

Washington, District of Columbia

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Today

We are looking for SDT - Senior (Min 5yrs Exp) HYBRID (In Person interviews) POSITION DESCRIPTION DIRECT CLIENT Position Number of positions: 1 Length: 4-18 Months + (annual extensions) Location: Washington DC 20024 Immediate interviews In Person interviews ONLY Service Desk Technician Senior **Hybrid position--local DMV candidates only** The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows des

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Full-time, Third Party, Contract

$DOE

Servicedesk Technician

Hybrid in Washington, District of Columbia

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4d ago

One of our clients is looking for the position of A014 Service Desk Technician - Senior based on following skills. *Hybrid--local DMV candidates only** The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems. Dut

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Contract, Third Party

Depends on Experience

Service Delivery Manager

Washington, District of Columbia

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Today

Overview Position Summary The Service Delivery Manager serves as the Contractor's contract manager and primary authorized interface with the Government Contracting Officer (CO) and Contracting Officer's Representative (COR). This Key Personnel position is responsible for managing, monitoring, and directing contract performance and staff to consistently deliver service quality against all IT Service Management (ITSM) requirements for the National Labor Relations Board's Office of the Chief Info

Full-time

USD 118,000.00 - 145,000.00 per year

Senior IT Support Specialist

Chantilly, Virginia

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Today

VarcoMac, a Legence company VarcoMac is a leading provider of electrical & power services in the Mid-Atlantic region. Our culture is open, collaborative, innovative and fun- all reflected in recognition of VarcoMac as a '#1 Best Place to Work' on multiple occasions. We foster a work environment that encourages and rewards creative thinking. Our employees are passionate about their work and genuinely love what they do. With diverse areas of expertise, VarcoMac is the ideal place to build your ca

Full-time

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