
ICS Global Soft, Inc.
Wilmington, Delaware • Today
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Contract, Third Party
Depends on Experience
20 results (3 new)

ICS Global Soft, Inc.
Wilmington, Delaware • Today
Easy Apply
Contract, Third Party
Depends on Experience















Job Title: Amazon connect Architect/Consultant
Location : Wilmington, DE - 5 Days Onsite
Exp: 12+ Yrs
RTTO – 5 Days Onsite
Job Summary
We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role, you will be responsible for the assessment, design, development, and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.
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Wilmington, Delaware
•
Today
Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations. Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and imp
Contract
57
Wilmington, Delaware
•
3d ago
Proficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applications and networkingExperience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)Ability to rapidly build proof-of-concepts and scale them into enterprise solutionsAdvanced knowledge of application and infrastructure a
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Third Party, Contract
Depends on Experience
Remote
•
5d ago
Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco
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Contract
Depends on Experience
Remote
•
Today
Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and
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Full-time, Part-time, Contract, Third Party