Search Jobs | Dice.com

20 results (3 new)

Group by company

Amazon connect Architect/Consultant - Wilmington, DE - 5 Days Onsite

ICS Global Soft, Inc.

Wilmington, Delaware • Today

Easy Apply

Contract, Third Party

Depends on Experience

Amazon Connect Architect/Consultant - No C2C

Purplejack Technologies LLC

Wilmington, Delaware • Today

Contract

Amazon Connect Consultant

RealTek Consulting

Wilmington, Delaware • 3d ago

Easy Apply

Third Party, Contract

Depends on Experience

Amazon Connect Developer

Smart Folks Inc.

Remote • 20d ago

Easy Apply

Contract, Third Party

Depends on Experience

Amazon Connect Developer – Lex & Lambda

United Technology

Remote • Today

Third Party, Contract

Depends on Experience

Amazon Connect Developer

Akshaya Inc

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Business Analyst - Amazon Connect Contact centre

Everest Global Solutions

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Contact Center Architect (Amazon Connect)

Akshaya Inc

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Business Analyst with Amazon Connect (Contact Center)

HAN IT Staffing Inc.

Remote • 11d ago

Easy Apply

Contract

70 - 75

Amazon Connect Contact Center Engineer

Sovereign Technologies

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

Zendesk Developer / Consultant -Remote San Francisco Bay Area | Contract.

StoneGate-Technologies LLC

Remote • Today

Easy Apply

Contract

$60,000 - $120,000

AmazonConnect Developer

Fusion Global Solutions

Remote • 26d ago

Easy Apply

Contract, Third Party

Depends on Experience

Lead Amazon Connect (AI-enabled CI/CD + AWS Cloud Automation)

Sovereign Technologies

Remote • 4d ago

Easy Apply

Contract, Third Party

Depends on Experience

Amazon Connect Support Engineer

Miratech

Remote or Arizona City, Arizona • Today

Full-time

Amazon Connect Support Engineer

Miratech

Remote or Texas City, Texas • Today

Full-time

Role: Salesforce Integration Architect - Wisconsin or Remote !

Variyas Global Solutions Inc.

Remote • 11d ago

Easy Apply

Contract

Depends on Experience

Workday Enterprise Architect

Qualizeal

Remote • 7d ago

Easy Apply

Full-time, Third Party

60 - 80

Workday Enterprise Architect

Axiom Global Technologies, Inc.

Remote • 3d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Agentforce Architect Consultant, Salesforce Data Cloud

Xoriant Corporation

Remote • 10d ago

Easy Apply

Third Party, Contract

95 - 100

SAP BPC Consultant ::Wilmington, DE, Washington, DC, Plano, TX :: Fulltime

American Tech Vision Solutions LLC

Wilmington, Delaware • Today

Easy Apply

Full-time

Job Details

Skills

Amazon Redshift
Amazon EC2
Active Directory
Amazon SQS
Amazon S3
Genesys
Git
Kanban
Java
Machine Learning (ML)
Amazon Kinesis
Amazon RDS
C#
Artificial Intelligence
API
JavaScript
Node.js
NoSQL
Scripting

Summary

Job Title: Amazon connect Architect/Consultant

Location : Wilmington, DE - 5 Days Onsite

Exp: 12+ Yrs

RTTO – 5 Days Onsite

Job Summary

We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role, you will be responsible for the assessment, design, development, and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.

Key Responsibilities

Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations.
Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.
Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.
Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.
Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.

Job Qualifications

Amazon Connect Expertise:

Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
Experience with Amazon Connect's API's and SDK's

AWS Experience:

Solid experience with AWS infrastructure and services, including EC2, S3, VPC, API Gateway, Step Functions etc.,
Experience with AWS Security best practices.

CRM Integrations and 3rd Party Integrations

Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
Experience with CRM API's and data models
Good to have experience integrating with WFM systems like Verint.

Technical Skills

Strong scripting and programming skills (e.g., Python, Node.js, JavaScript, Java, C# etc.,)
Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora, Redshift etc.,) and ETL processing with AWS Glue, AWS Kinesis etc.
Experience working in Agile environments (Scrum, Kanban, SAFe)
Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
Good experience and knowledge of networking concepts and protocols especially in telephony environment.

Other Qualifications:

Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team

Required Experience

5+ Years of experience in Contact Center technologies and Cloud Architecture
5+ Years of hands-on experience Amazon Connect and AWS
2+ Years of experience using Terraform

Nice to have

Experience with Genesys On-Premises contact center system
Experience with contact center migrations
Experience with cloud migrations
Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc
Related AWS Certifications

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90962964
Position Id: 9096612
Posted 22 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Rajender Reddy

Manager - Recruiting & Operations @ ICS Global Soft, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Wilmington, Delaware

•

Today

Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations. Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and imp

Contract

Amazon Connect Consultant

Wilmington, Delaware

•

3d ago

Proficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applications and networkingExperience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)Ability to rapidly build proof-of-concepts and scale them into enterprise solutionsAdvanced knowledge of application and infrastructure a

Easy Apply

Third Party, Contract

Depends on Experience

Contact Center Architect (Amazon Connect)

Remote

•

5d ago

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

Easy Apply

Contract

Depends on Experience

Contact Center Architect

Remote

•

Today

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and

Easy Apply

Full-time, Part-time, Contract, Third Party