Sovereign Technologies
Sovereign Technologies

Lead Amazon Connect (AI-enabled CI/CD + AWS Cloud Automation)

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
Contract Corp To Corp
Contract Independent
6 Months
No Travel Required
Able to Sponsor
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Amazon
  • Harness
  • AWS
  • Amazon Lex
  • Terraform
  • CI/CD
  • AI
  • AI/GenAI

Summary

Title: Lead Amazon Connect / AWS Contact Center Engineer
Location: Remote
Level: Lead
Focus: Amazon Connect + AI-enabled CI/CD + AWS Cloud Automation
Role Overview
We are seeking a Lead Amazon Connect Engineer to help redesign and modernize a CI/CD pipeline for Amazon Connect, with a strong emphasis on using AI to accelerate feature development, testing, and delivery. The ideal candidate will be highly hands-on across Amazon Connect, AWS, Infrastructure as Code, DevOps automation, and contact-center technologies.
Must-Have Skills
  • 5+ years hands-on experience with Amazon Connect or comparable CCaaS platforms such as Genesys, NICE, or Five9.
  • Strong hands-on experience with:
    • Amazon Connect
    • Amazon Lex
    • AWS Lambda
    • Harness
    • CI/CD pipelines
    • Terraform
    • GitHub Actions
  • Lead-level experience designing, implementing, and supporting cloud-based contact center solutions.
  • Experience designing and implementing Amazon Connect Contact Flows and Flow Modules.
  • Experience with Amazon Connect Outbound Campaigns, including campaign management, contact lists, and answering-machine detection.
  • Experience with Amazon Connect Customer Profiles, identity resolution, and external data integrations.
  • Strong understanding of Routing Profiles, queues, priorities, routing logic, agent hierarchy, and skill-based routing.
  • Hands-on Amazon Lex experience, including intents, slots, fulfillment logic, and multi-turn conversations.
AWS / Cloud Services
Experience with:
  • AWS Lambda
  • DynamoDB
  • S3
  • CloudWatch
  • Kinesis
  • EventBridge
  • Infrastructure as Code (Terraform)
  • Cloud-native automation and deployment
CI/CD & Automation
  • Experience designing and supporting enterprise CI/CD pipelines.
  • Strong experience with Harness and GitHub Actions.
  • Experience automating Amazon Connect deployments and configuration management.
  • Experience with IaC and automated testing/deployment processes.
  • Experience using AI/GenAI to accelerate software or feature development and delivery is highly relevant to this role.
Preferred Qualifications
  • Experience with Contact Lens for real-time and post-call analytics.
  • Understanding of telephony concepts: IVR, ACD, CTI, SIP.
  • AWS certification such as Cloud Practitioner, Solutions Architect, or Specialty.
  • Experience integrating Amazon Connect with Salesforce, ServiceNow, or other CRM platforms.
  • Experience leading technical design, architecture, implementation, and production support activities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120317
  • Position Id: 9092842
  • Posted 1 hour ago
Contact the job poster
Chandee Pandey

Chandee Pandey

Recruiter! @ Sovereign Technologies
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