Amazon Connect Consultant

Job Title: Amazon connect Architect/Consultant Location : Wilmington, DE Exp: 12+ Yrs RTTO 5 Days Onsite Job Summary We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role, you will be responsible for the assessment, design, development, and implementation of complex contact center solutions leveraging Amazon Connect platform. You will w

Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations. Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and imp

Job Title: Amazon Connect Architect Location : Plano, TX(All 5 days onsite per week) Contract Exp: 12+ Yrs Job Description: Proficiency in at least one modern programming language (e.g., Python, Java) Experience implementing cloud contact center platforms, preferably Amazon Connect Strong expertise with Infrastructure as Code (e.g., Terraform) Ability to architect and implement AWS applications and networking Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git) Abili

Company Overview At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps o