Amazon Connect Architect/Consultant - No C2C

Wilmington, DE, US • Posted 4 hours ago • Updated 3 hours ago
Contract W2
On-site
$57/hr
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Amazon Connect
  • Contact Lens
  • Contact Flows
  • AWS Lex

Summary


  • Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations.
  • Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.
  • Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.
  • Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.
  • Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
  • Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.




Requirements

  • 12+ Years of Experience
  • Amazon Connect & Contact Lens
  • Contact Flows, Advanced Routing, Speech Recognition, AWS Lex & Polly
  • Amazon Connect Integration with Lambda, SQS, SNS
  • Amazon Connect APIs & SDKs
  • AWS Infrastructure: EC2, S3, VPC, API Gateway, Step Functions
  • AWS Security Best Practices
  • CRM Integration: Salesforce, ServiceNow
  • CRM APIs & Data Models
  • Python, Node.js, JavaScript, Java, C#
  • SQL & NoSQL: RDS, DynamoDB, Aurora, Redshift
  • AWS Glue & Kinesis / ETL
  • Agile: Scrum, Kanban, SAFe
  • DevOps & CI/CD: Terraform, Jenkins, Spinnaker, Git
  • Security: Active Directory, IAM, SAML, SSO
  • Compliance: PCI DSS, PII, HIPAA, GDPR
  • Networking & Telephony Protocols
  • 5+ Years Contact Center Technologies & Cloud Architecture
  • 5+ Years Hands-on Amazon Connect & AWS
  • 2+ Years Terraform



  • Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
    • Dice Id: 91171252
    • Position Id: 043000007129028
    • Posted 4 hours ago

    Company Info

    About Purplejack Technologies LLC

    PurpleJACK SEO is a global Internet marketing company based throughout the US. We focus primarily on our customers ROI and revenue, not just clicks or rankings. This is done by providing you with best SEO services based on white hat SEO strategies as well as a diverse selection of online marketing services.

    About_Company_OneAbout_Company_Two
    Create job alert
    Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

    Similar Jobs

    Raritan, New Jersey

    •

    Today

    Contract

    60

    New York, New York

    •

    Today

    Contract

    56

    Atlanta, Georgia

    •

    Today

    Contract

    51

    Atlanta, Georgia

    •

    Today

    Contract

    60

    Search all similar jobs