jobs in Wilmington, DE, USA

2 results (2 new)

Amazon Connect Architect/Consultant - No C2C

Wilmington, Delaware

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Today

Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations. Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and imp

Contract

Power BI / Data Analyst

Remote

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Today

Job Title:Power BI / Data Analyst Location: Remote - USA Duration:6+ Months Key Responsibilities: Develop and maintain Power BI reports, dashboards, and visualizations.Analyze business data and provide meaningful insights.Work closely with business stakeholders to gather and understand requirements.Write and optimize SQL queries for data analysis and reporting.Translate business requirements into effective reports and dashboards.Perform data validation, reconciliation, and quality checks.Require

Easy Apply

Contract

Depends on Experience