AWS Connect Helpdesk - Tier 2 SupportIntroduction:We are seeking a Tier 2 Support Analyst to provide advanced technical support within a cloud-based contact center environment. This role combines traditional IT help desk responsibilities with specialized support for contact center platforms, including user management, troubleshooting, and escalation handling. The ideal candidate will have strong experience in IT support, excellent communication skills, and the ability to work in a fast-paced, cu