Afternoon shift will be from 2:30 pm-10:00pm or 1:30-9:00pm. Position Description An AWS Connect Helpdesk role blends the core duties of an IT helpdesk agent with the specific tools and workflows of AWS Connect, Amazon s cloud-based contact center platform. The day-to-day responsibilities typically include: Responding to Support RequestsAnswering user inquiries via phone, email, chat and ServiceNow ticketsProvide first-level (Level 1) support for common issues, escalating complex cases to highe