Nick Arthur

Title: IT Manager Location: Tyson's, VA (5 days a week to start/ maybe flexible after 6 months for 1 day remote) Duration: 12+ months Interview process: 2 steps (virtual then onsite) Core Responsibilities The IT Manager will: Manage daily IT operations, including help desk performance, ticket priorities, escalations, service levels, and timely resolution. Own issues through closure with appropriate follow-up, communication, and documentation.Provide hands-on Tier 2/Tier 3 technical support and t