Archana Singh

Description: The IT End User Analyst provides call center, network, and production control support in the consolidated IT Customer Operations Center (ITCO). Specific duties include: 1. Provide Tier 1 phone, on-site and Service Desk Window (walk-up customers) support and coordination. 2. Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults using established processes and procedures. 3. Recommends process improvements for pro