
BayOne Solutions
Fairfield, California
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Today
Position: Help Desk Support I / Call Taker (Epic Go-Live Support) <>Required ExperienceEpic Go-Live support experience (mandatory)1+ years of Help Desk / IT Support / Service Desk experienceExperience handling high-volume inbound support callsExperience creating and managing incident tickets using a ticketing system<>Core ResponsibilitiesAnswer Help Desk calls and document incidents accuratelyTroubleshoot and resolve basic Level 1 technical issues remotelyEscalate tickets to appropriate support
Easy Apply
Contract
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