Position Title :: Observability Analyst
Locations :: Phoenix, AZ | Onsite 5 days a week
Description:
AgreeYa is a global Systems Integrator and is seeking an experienced Observability Analyst to join our growing team. Be the backbone of operational visibility for mission-critical financial applications. As an Observability Analyst, you ll leverage advanced monitoring platforms and AI-driven insights to ensure performance, reliability, and proactive issue resolution across complex IT ecosystems..
Job Responsibilities
- Monitor & Optimize: Oversee network, infrastructure, and application performance using APM and synthetic transaction monitoring.
- Configure & Tune: Build and refine alerts, polls, and dashboards; optimize ServiceNow Event Management and ITOM, including AI Ops for event correlation and anomaly detection.
- Collaborate: Partner with network, platform, and application teams for device onboarding, incident triage, and tool integration.
- Troubleshoot: Resolve issues across monitoring solutions.
- Document & Improve: Maintain operational documentation and drive continuous improvement in observability practices.
Required Skills & Experience:
- Core Monitoring Competencies: Hands-on experience with enterprise observability platforms (e.g., ServiceNow Event Management/ITOM, APM tools, synthetic monitoring solutions).
- Alerting & Dashboarding: Ability to configure alerts, polls, and dashboards for proactive monitoring.
- Infrastructure Awareness: General understanding of network fundamentals (TCP/IP, DNS, DHCP), endpoint systems, and server environments.
- Network Monitoring Protocols: Strong understanding of SNMP, NetFlow, and related protocols for network visibility.
- Automation & Scripting: Familiarity with Python, PowerShell, or Shell for monitoring and configuration tasks.
- Operational Tools: Experience with ticketing systems (ServiceNow, Remedy, Jira) and basic Active Directory/server administration.
- Collaboration Skills: Strong communication and ability to work across multiple technical teams.
Preferred Skills & Experience:
Exposure to financial domain monitoring and AI Ops tuning.
Background in NOC/IT Operations and ITIL processes.
Why You ll Love This Role
Impact: Ensure visibility and reliability for critical financial applications.
Innovation: Work with AI Ops and advanced observability tools to drive smarter operations.
Growth: Opportunity to expand into automation, cloud observability, and ITOM strategy.
AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our .
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