ServiceNow Analyst/ BSA - Observability & AIOps

Phoenix, AZ, US • Posted 17 hours ago • Updated 17 hours ago
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • ServiceNOW CMDB
  • IT Operations
  • Observability

Summary

Job Title: ServiceNow Analyst / BSA – Observability & AIOps (ITOM)

Location: Phoenix AZ 

Role Summary

Business Systems Analyst supporting Observability and AIOps initiatives within ServiceNow ITOM, focusing on event management, integrations, and operational analytics.

Key Responsibilities

  • Gather and document requirements for:
    • Event Management
    • AIOps workflows
  • Analyze alert lifecycle:
    • Ingestion
    • Correlation
    • Deduplication
    • Incident creation
  • Document integrations with monitoring tools:
    • Datadog, AWS, Azure, etc.
  • Work with CMDB teams to ensure service mapping alignment
  • Define and document operational workflows for NOC teams
  • Support automation use cases:
    • Alert routing
    • Auto-remediation
  • Define and track KPIs:
    • MTTD / MTTR
    • Noise reduction
    • Alert accuracy
  • Assist in UAT, reporting, and dashboard creation
  • Create documentation:
    • Process flows
    • Integration specs
    • Reporting requirements

Required Skills

  • 5–8 years BA experience in IT Operations / Infrastructure
  • 3+ years ServiceNow ITOM / Event Management
  • Understanding of observability concepts
  • Experience with monitoring tools integrations
  • Strong analytical and documentation skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: swapps
  • Position Id: 8951330
  • Posted 17 hours ago
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