Phoenix, Arizona
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Today
Job Title: ServiceNow Analyst / BSA Observability & AIOps (ITOM) Location: Phoenix AZ Role Summary Business Systems Analyst supporting Observability and AIOps initiatives within ServiceNow ITOM, focusing on event management, integrations, and operational analytics. Key Responsibilities Gather and document requirements for: Event Management AIOps workflows Analyze alert lifecycle: Ingestion Correlation Deduplication Incident creation Document integrations with monitoring tools: Datadog, AWS, Azu
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