NPS Research Analyst

OVERVIEW:
The Digital Product Research Team is seeking a lead Quantitative Research Specialist who is highly analytical and operationally minded to scale our NPS program. We are looking for an expert who has maintained similar processes for reporting metrics to all levels of leadership in an enterprise.
RESPONSIBILITIES
Process Automation & Scaling: Implement automated and repeatable data processing that easily and efficiently scales for current and future digital products.
Quantitative Leadership: Oversee the collection, cleaning, and synthesis of NPS and UMUX-Lite data. Reduce the margin of error by successfully scaling Q2 data collection.
Data Pipeline Management: Manage complex data sets (experience with Excel queries and formulas, R, Python, or advanced SQL preferred) to ensure scores are rigorously vetted, verified, and free of collection bias.
Cross-Functional Alignment: Act as the quantitative liaison between D&R, the Quality team (Medallia), and DPD Research (CSAT) to ensure data taxonomies align and leadership receives a unified "Source of Truth."
Executive Reporting: Translate raw data into highly confident, executive-ready dashboards and reports. These metrics will directly influence product roadmaps and executive decision-making.
ResearchOps Handoff: Document all workflows, scripts, and methodologies to ensure a seamless transition of the automated system back to the internal D&R team at the end of the contract.
Executive Decision Making: Requires self-starter mentality with minimal supervision in a fast-paced environment.
Skills
NPS, CSAT, Analyst, Research
Additional Skills & Qualifications
5+ years of experience in Quantitative UX Research, Research Operations, or Data Science within a product-driven environment.
Job Type & Location
This is a Contract position based out of Detroit, MI.
Pay and Benefits
The pay range for this position is $65.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Detroit,MI.
Application Deadline
This position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.