Software Guidance & Assistance, Inc. (SGA) is searching for a Process Improvement Specialist for a contract assignment with one of our premier management consulting clients. This position will support a global Strategy, Planning & Culture organization responsible for driving operational excellence, enterprise planning, and governance across a large portfolio of strategic initiatives.
This is not an IT operations or software development role . The ideal candidate will combine strong analytical skills with a consultative mindset, helping leadership improve business processes, optimize planning, and translate complex information into actionable recommendations. This person will become the subject matter expert for an internal program management platform used to coordinate hundreds of enterprise initiatives and will help leadership leverage data to improve decision making, prioritization, and organizational effectiveness.
Responsibilities
- Serve as the primary owner and functional expert for an enterprise program management platform, ensuring data quality, effective configuration, reporting, and ongoing process improvements.
- Analyze data across hundreds of strategic initiatives to identify trends, risks, opportunities, and actionable recommendations for leadership.
- Develop executive-level reports, dashboards, and presentations using primarily Excel and PowerPoint.
- Participate in planning, governance, and operational meetings, capturing key information, identifying underlying business issues, and recommending process improvements.
- Take ownership of complex, end-to-end assignments with minimal direction while proactively identifying additional opportunities for improvement beyond the original request.
- Partner with initiative owners and business stakeholders to improve adoption of program management processes and ensure consistent, high-quality data.
- Help refine operating models, planning processes, governance frameworks, and performance measurement methodologies.
- Leverage AI productivity tools (such as ChatGPT, Cursor, Copilot, or similar technologies) to improve analysis, reporting, documentation, and overall operational efficiency.
- Support continuous improvement efforts focused on creating scalable, repeatable business processes across the organization.
Required Skills
- 5+ years of experience in Strategy & Operations, Business Operations, Program Management Office (PMO), Strategic Planning, Business Analysis, Internal Consulting, Transformation, Operational Excellence, or a similar analytical business function.
- Demonstrated ability to think beyond individual tasks, connect related business issues, and develop practical, data-driven recommendations.
- Strong consultative problem-solving skills with the ability to thrive in ambiguous environments.
- Advanced Excel skills with experience analyzing complex datasets and creating meaningful reports for leadership.
- Strong PowerPoint and executive communication skills, including the ability to translate complex information into clear business narratives.
- Experience owning or administering business processes, program management tools, portfolio management platforms, or similar operational systems.
- Self-directed with exceptional attention to detail, accountability, and ownership.
- Experience using AI tools to improve productivity, reporting, research, or business analysis.
- Excellent interpersonal skills with the ability to influence stakeholders and drive adoption of new processes.
Preferred Qualifications
- Experience supporting enterprise strategy, transformation, or portfolio management organizations.
- Previous management consulting experience or experience working in a consulting-oriented environment.
- Experience with program or portfolio management platforms such as Smartsheet, Planview, Monday.com, Asana, Workfront, Jira, Airtable, or similar enterprise planning tools.
- Experience developing business processes, governance models, or operating frameworks.
- Local to the Miramar, FL area is a strong plus, although qualified remote candidates located within the Eastern Time Zone will be considered.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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