Talkdesk Technical Lead / SME

Remote • Posted 10 hours ago • Updated 10 hours ago
Contract W2
Contract Independent
Contract Corp To Corp
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Talkdesk
  • IVR
  • Contact Center

Summary

Location: Remote (Anywhere in USA)

Job Type: Contract

Duration: 6–12 Months

Experience: Mid-level

Job Overview

 

Key Responsibilities

 
  • Map business requirements into contact center architecture; design intelligent call routing, IVR, and omnichannel flows
  • Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders
  • Configure and optimize intelligent routing, virtual agents, and agent-assistance tools
  • Ensure accurate data mapping between Talkdesk and enterprise systems (JIRA, Zendesk, Policy Administration System)
  • Troubleshoot API issues, latency, and call-routing failures
  • Guide team members and business stakeholders through integration activities
  • Provide weekly status reporting, dashboards, and cost/profitability tracking
  • Liaise with vendor partners and propose suitable solutions

Required Skills

 
  • Hands-on experience designing and implementing solutions using Talkdesk CCaaS
  • Experience integrating Talkdesk via built-in and custom connectors (e.g. Zendesk)
  • Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools
  • Knowledge of contact center fundamentals, SIP/VoIP, and skills-based routing
  • Experience in SCRUM/Agile environments
  • Strong communication, analytical, and stakeholder management skills

Preferred Skills

 
  • Talkdesk Certification (Admin or Architect)
  • Experience working with SA (South American) customers

Location & Work Model

 

Fully Remote — open to candidates anywhere in the USA.

Engagement Details

 

Contract engagement, 6–12 months duration, immediate start.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10113809
  • Position Id: 108561-1090-
  • Posted 10 hours ago
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