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IT Support Specialist

Petersburg, VA, US • Posted 11 hours ago • Updated 11 hours ago

Contract W2

Contract Independent

6 Months

Travel Required

On-site

$20 - $30/hr

Accylerate

Fitment

Dice Job Match Score™

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Job Details

Skills

PC refresh projects
data migration
application installation.
troubleshooting

Summary

Ideal Candidate Profile: The client is seeking an experienced IT Support Specialist to provide regional IT support and assist with enterprise-wide PC Refresh initiatives throughout the Commonwealth. This position reports to the Office of Information Management (OIM) IT Operations Center and serves as the primary technology liaison for an assigned region.

The ideal candidate will possess strong desktop support experience, excellent customer service skills, and the ability to independently manage PC refresh schedules, deployments, hardware installations, and end-user support activities. This role requires effective communication, technical troubleshooting expertise, and the ability to coordinate with multiple stakeholders to ensure seamless technology operations.

Key Responsibilities

IT Service Support

Serve as the primary IT representative and advocate for the assigned region.
Assess and communicate regional hardware, software, and technology requirements to the IT Operations Center.
Provide guidance and direction to users regarding IT services, support resources, and technology solutions.
Assist users with troubleshooting computer, hardware, software, mobile device, phone, and peripheral issues.
Escalate critical incidents, outages, and security concerns to the IT Operations Center, Information Security Office, and VITA as required.
Maintain strong communication channels between regional staff and centralized IT teams.

PC Refresh & Deployment Support

Coordinate and schedule PC refresh appointments directly with end users.
Perform device imaging, configuration, deployment, and hardware setup.
Transfer user data and install required software applications.
Troubleshoot deployment and migration issues to ensure minimal disruption to business operations.
Support printer refreshes, phone system upgrades, and other technology deployment initiatives.
Track refresh schedules, deployment progress, and completion metrics.

Asset & Operations Management

Assist with asset inventory management and lifecycle tracking.
Monitor and track ongoing initiatives, projects, issues, risks, action items, and technology needs.
Maintain accurate documentation of support activities and deployments.
Provide weekly operational status reports to the IT Operations Center.

Communication & Collaboration

Demonstrate servant leadership through collaboration with regional staff and IT leadership.
Communicate technology updates, policy changes, best practices, procedures, and new initiatives to assigned regions.
Partner with stakeholders to identify business technology needs and recommend appropriate solutions.
Support strategic and tactical planning efforts to improve IT service delivery.

Required Qualifications

Experience providing desktop support, technical support, or IT service desk support.
Hands-on experience with PC refresh projects, device imaging, deployment, and hardware setup.
Experience scheduling and coordinating deployments directly with end users.
Strong troubleshooting skills for Windows-based systems, hardware, software, printers, mobile devices, and peripheral equipment.
Experience with data migration and application installation.
Strong customer service and communication skills.
Ability to work independently and manage multiple priorities effectively.
Experience documenting support activities and preparing status reports.

Preferred Qualifications

Experience supporting geographically distributed users and regional offices.
Knowledge of IT asset management processes and inventory tracking.
Experience working within government or large enterprise IT environments.
Familiarity with VITA processes and standards.
Experience supporting phone systems, printer deployments, and mobile device management.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91140042
Position Id: 803055
Posted 11 hours ago

Company Info

About Accylerate

Accylerate is an agile, woman-owned small business navigating a unique niche at the intersection of government, technology, and talent. We’re honored to have debuted in the Top 1/3rd of the 2024 Inc. 5000 list of America’s Fastest-Growing Companies! Our mission is simple: to help Government Agencies and Non-Profits succeed by pairing emerging technologies with specialized professionals who bring them to life. From cloud migration and cybersecurity to AI-driven insights and data modernization, we deliver tailored solutions and specialized talent that help Government agencies and Non-Profits achieve mission success. We consistently deliver measurable impact through data-driven decision-making, automation, and innovation at scale.

Headquartered in the Washington, D.C. metro area with a nationwide footprint, Accylerate is built on relationships, trust, and impact. Our team connects Government agencies and Non- Profit organizations with the right professionals and emerging technologies to accelerate transformation and mission success. With Accylerate, you don’t just gain a technology services firm — you gain a strategic ally committed to delivering secure, scalable, and future-ready solutions, powered by the right experts at the right time.

Check out our Careers Page (https://accylerate.com/current-openings/) for open positions, and follow our LinkedIn page (https://www.linkedin.com/company/accylerate/) for real-time updates.

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