ServiceNow CMDB Engineer

Hi,

Greetings From IFlowSoft Inc

Job Title : CMDB Engineer This is ServiceNow (CMDB) Role

Location: 100% Remote

JOB Summary:

• CMDB Design & Implementation

• Design, implement, and maintain the CMDB aligned to ServiceNow CSDM.
• Define CI classes, attributes, relationships, and lifecycle states for service visibility and operations.
• Configure and govern Identification and Reconciliation Engine (IRE) rules to ensure CI accuracy, uniqueness, and data integrity across sources.

• Data Quality & Governance

• Establish and enforce CMDB data quality standards (completeness, correctness, compliance).
• Develop dashboards, KPIs, and health reports to monitor accuracy and maturity.
• Lead audits, data reviews, remediation, and continuous improvement to keep the CMDB a trusted system of record.

• Discovery & Service Mapping

• Configure, maintain, and optimize ServiceNow Discovery, Service Mapping, and ITOM integrations.
• Troubleshoot discovery errors, data conflicts, and CI relationship issues.
• Optimize schedules, credentials, probes, and patterns to maximize coverage and accuracy with minimal impact.

• Collaboration & Enablement

• Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to align CMDB usage with business and operational needs.
• Provide guidance, documentation, and training on CMDB processes, data models, and best practices.
• Support platform upgrades, testing cycles, and continuous improvement across the ServiceNow ecosystem.

• Integration & Automation

• Integrate the CMDB with cloud platforms, monitoring tools, asset systems, and CI/CD pipelines.
• Design automations and workflows to maintain CI accuracy throughout the lifecycle.
• Ensure reliable CMDB data underpins event, incident, change, and problem management.
• Leverage ServiceNow Now Assist / AI (e.g., Agent Studio) to enhance data quality, automation, and insights.

REQUIRED QUALIFICATIONS

• 5+ years of handson ServiceNow CMDB experience in a CMDB or ITOM engineering role
• 3+ years of product knowledge of CMDB architecture, CI lifecy

Iflowsoft Solutions inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. We promote and support a diverse workforce at all levels in the company. This is not an unsolicited mail and if it is not intended for you or you are not interested in receiving our e-mails, you ma