Job opportunity -CMDB Engineer/ Health & Pharmacy/- Remote

Client: Health & Pharmacy

Job Title: CMDB Engineer This is ServiceNow

(CMDB) Role

Location: 100% Remote

JOB Summary:

CMDB Design & Implementation

• Design, implement, and maintain the CMDB aligned to ServiceNow CSDM.
• Define CI classes, attributes, relationships, and lifecycle states for service visibility and operations.
• Configure and govern Identification and Reconciliation Engine (IRE) rules to ensure CI accuracy, uniqueness, and data integrity across sources.

Data Quality & Governance

• Establish and enforce CMDB data quality standards (completeness, correctness, compliance).
• Develop dashboards, KPIs, and health reports to monitor accuracy and maturity.
• Lead audits, data reviews, remediation, and continuous improvement to keep the CMDB a trusted system of record.

Discovery & Service Mapping

• Configure, maintain, and optimize ServiceNow Discovery, Service Mapping, and ITOM integrations.
• Troubleshoot discovery errors, data conflicts, and CI relationship issues.
• Optimize schedules, credentials, probes, and patterns to maximize coverage and accuracy with minimal impact.

Collaboration & Enablement

• Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to align CMDB usage with business and operational needs.
• Provide guidance, documentation, and training on CMDB processes, data models, and best practices.
• Support platform upgrades, testing cycles, and continuous improvement across the ServiceNow ecosystem.

Integration & Automation

• Integrate the CMDB with cloud platforms, monitoring tools, asset systems, and CI/CD pipelines.
• Design automations and workflows to maintain CI accuracy throughout the lifecycle.
• Ensure reliable CMDB data underpins event, incident, change, and problem management.
• Leverage ServiceNow Now Assist / AI (e.g., Agent Studio) to enhance data quality, automation, and insights.

REQUIRED QUALIFICATIONS

• 5+ years of handson ServiceNow CMDB experience in a CMDB or ITOM engineering role
• 3+ years of product knowledge of CMDB architecture, CI lifecycle management, CSDM, Discovery, and Service Mapping
• Certified ServiceNow Certified System Administrator (CSA)