Job#: 3034380 Job Description: Lead Digital Technical Product Manager
Location: Plano, Texas (Onsite)
Employment Type: Contract
Role Overview
We are seeking a Lead Digital/Technical Product Manager to guide the discovery, delivery, and performance of digital and technology products. This role involves two main focus areas: one centered on ONB Experience Strategy, requiring a strong understanding of digital architecture and user experience, and a second centered on ONB Contact Center MSR Tools, which demands deep knowledge of contact center operations. The ideal candidate will collaborate with stakeholders to solve complex problems and optimize customer experiences across multiple platforms.
Key Responsibilities
- Lead team and stakeholders to envision, define, and translate product opportunities into initiatives and drive execution strategy.
- Understand underlying digital architecture, downstream impacts of experience optimizations, and differences between native and web implementations.
- Develop a deep understanding of contact center operations and Member Service Representative (MSR) experience to deliver value.
- Shepherd complex, integrated, and strategic digital product opportunities from concept to market validation.
- Drive, quantify, and defend product investments through business cases and data-driven hypotheses.
- Leverage research, market intelligence, and data to identify opportunities, create roadmaps, and improve performance.
- Actively manage ambiguity and drive clarity, solutions, and execution plans among teams and stakeholders.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Required Qualifications
Experience:- Proven Digital/Technology Product Management experience, including strategy, planning, innovation, user experience, and analytics.
- Expertise in understanding digital architecture, experience design, API integrations, and mobile/web development principles.
- Experience in contact center operations, MSR experience, journey mapping, and cross-channel communication strategy.
Technical Skills:- Comprehensive knowledge of digital products, emerging technology platforms, data analysis, and research techniques.
- Demonstrated ability to develop, influence, and communicate complex technical concepts to diverse audiences, including senior leadership.
- Proficiency with contact center technology is required for the MSR Tools-focused role.
Preferred Qualifications
- Knowledge of JOIN and authentication flows is a plus.
Compensation & Benefits
The anticipated pay range for this position is $80.00/hour to $95.00/hour. A comprehensive benefits package is available for eligible employees.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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